Refund Policy
We want every customer to have a positive experience when purchasing a product or using our printer service. If you are not satisfied with a product or service, please contact our customer support team as soon as possible so that we can review your request.
Refund eligibility depends on the type of product or service purchased. Products that are damaged, defective, incorrect, or materially different from the product ordered may be considered for replacement or refund, subject to inspection and verification. Customers may be required to provide the order details, invoice, photographs, or other information needed to assess the issue.
Printer products that have been installed, used, modified, damaged because of improper handling, or serviced by an unauthorized person may not qualify for a refund. Consumables such as ink cartridges, toner cartridges, paper, and other products that have been opened or used may also be excluded from refunds unless they are found to have a manufacturing defect.
Service charges for completed technical work are generally not refundable once the agreed service has been performed. If a service issue remains unresolved, please contact us so that we can review the situation and determine an appropriate solution. Approved refunds will normally be processed using the original payment method. Processing time may depend on the payment provider or financial institution.
We reserve the right to review each refund request individually and make a decision based on the product condition, service status, applicable warranty, and circumstances of the request.
